ADDITIONAL POINTS OF INTEREST
Your Holiday
The Holiday Home you have booked will be ready for occupation after 3pm on the day of commencement of the holiday, as shown on your confirmation. It is vital that you contact the Caretaker of the property at least 5 days prior to your arrival in order to arrange a mutually acceptable time to meet and collect the keys. We would ask that you vacate your holiday home by 10.30am on the date of termination of your holiday unless prior arrangement has been made with the owner/caretaker and agreed to by Private Properties.
Weddings and Parties
Please note that due to regulations, our properties are available for accommodation purposes only, and any other use constitutes a breach in our contract with guests.
Local caretakers are vigilant, and have been instructed to close down any large unauthorized gathering of people at a property, and guests will be asked to vacate immediately.
Power and Heating
Charges for these services are included in the tariffs quoted unless otherwise stated in the description of the property.
The Telephone
In many cases the telephone will be connected to the property however IDD and STD access are usually unavailable. In these cases long distance calls can be made into the property and we suggest that you ask our reservation staff for the phone number of the property. Long distance calls can be made reverse charge, using operator assistance. When IDD and STD services are accessible to guests, a reading will be taken as soon as possible and charged to the guests credit card. IDD and STD calls are charged at normal rates. A service charge of $50 will apply to your account.
Bathtowels and Linen
All houses will be provided with pillows, doonas, blankets, sheets and bath towels, bath mats and tea towels. Guests will need to supply their own beach towels in most cases.
Pets
We regret that we are unable to accommodate pets in any of our private homes.
Cleaning
Due to the limited time available to our cleaning staff we must insist that you leave the property clean and tidy at the end of your holiday. This condition is clearly stated under Special Conditions. In the event that the property is not left clean and tidy PPBA will bill the guest for the extra time required for Caretaker cleaning.
Group Size
Under no circumstances may the number of persons at the holiday home exceed the maximum number of persons as stated on the website and/or the number of guests as stated in the holiday confirmation.
Changes to Holiday Bookings
Where possible, PPBA will accept certain changes to a booking after the booking has been confirmed with a deposit.
Changes such as moving from one property to another after the final payment has been made will only be possible under exceptional circumstances. In such cases an administration fee of $50 will be charged.
Terms and Conditions of Stay
The terms and conditions of stay are available here.
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